Customer Service
Weekly Prepared Food
Here's how to begin:
1 Check out Weekly Menu
2. Choose a Pick-Up location
3. Buy individual items or a share
4. Consider a Jar & Cooler Deposit*
5. Add Pantry Staples, veggies, etc...
6. Submit your order
7. Pick-Up your food...Enjoy
*Jars & cooler exchanged at next pick-up
Please read Welcome to the Kitchen for a better understanding of what to expect. After week 1, the process will seem much easier.
Pick-Up & Delivery
Please visit our Pick-Up & Delivery page for details on current pick-up locations. You will be provided the option for free local pick-up at checkout. Select a location that suits your needs.
Jar & Cooler Deposit
Receive your weekly selections packaged in mason jars and reusable PBA/PET free containers; packed in a soft cooler with ice packs for grab and go convenience. Jar & Cooler Deposit is just shy of being required. We strongly encourage you to purchase after you've tried us out. Makes for a much easier packaging process and cuts down tremendously on plastic use.
Account Sign-up
By setting up an account with us, you will automatically recieve 10% off pantry staples. The discount is applied to individual items listed on website while you are logged into the system. The discount does not apply to certain perishable items; pre-ordered cases; and items sold in bulk.
Bulk & Case Pre-ordering
Bulk and case pricing happily provided upon request. Please contact us with the details. A 20% surcharge is added to the wholesale price. Pre-ordered items may take upto 2 weeks to fulfil. Pre-orders must be prepaid.
Sales Tax
Sales tax is charged on taxable items only. Please note, most pantry food items are non-taxable.
Canceling Your Order
Call us immediately at 888-551-8625.
Returns and Exchanges
Other than Incorrect, Damaged or Expired items, there are no returns or exchanges. If for some reason you are unhappy with your order, please contact us within five business days so that we may address your issue.
Coupon Codes
To use your coupon code, enter the number provided into the discount code box prior to checkout. Please note, coupon codes are not valid on gift certificate purchases.
Gift Certificates
Gift Certificates can be purchased in any dollar amount and sent via email. You will have the option to send a printed version at the time of purchase. The gift certificate includes a code that can be used by entering in the discount code box prior to checkout.
Contact Us
Please use our Contact Form - be sure to include a detailed message. Give us a ring at 888-551-8625 between the hours of 8am and 6pm EST | Monday - Friday. If we are unable to take your call, please leave a detailed message and we will return your call in a timely fashion. Our mailing address is NaturalContents.com LLC, PO Box 203, Narrowsburg, NY 12764. Currently, we do not have a physical retail space for you to visit but stay tuned for such developments.
Payment Information
We accept Visa, MasterCard, Discover and American Express. Check or cash are accepted by pre-approval.
