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Customer Service

Shipping Information

Our Trial Offer is $15 Flat Rate Shipping & Handling. $35 order minimum applies. Orders are shipped via UPS Ground from New York. If you are out of the 3 day delivery zone, please contact us to add additional shipping costs. Orders are typically fulfilled within 1 to 5 business days of purchase. We ship Monday through Thursday. Our goal is to keep your package in transit for the shortest period of time possible. Therefore, depending on destination, packages may be held to the following Monday to avoid weekend lay-overs. Your items will come to you in an insulated cooler with refrigerants. Given the transit time, please be ready to receive your package. Put all items directly into a refrigerator or freezer upon arrival.


Account Sign-up

By creating an account, you'll be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders, check your NCK Bucks balance and more.


NCK Bucks/Gift Certificates

NCK Bucks are a great gift for yourself or for anyone you need that special gift for. NCK Bucks can be purchased in any dollar amount. You have the option to send a printed version as well. A code will be issued and emailed to you that can be entered prior to checkout. Use your NCK Bucks like a credit toward future orders. You can keep track of your balance by signing into your NCK Account. *Please note, NCK Bucks cannot be used to purchase NCK Bucks, Special Orders, Catering or Classes.


Coupon Codes

To use your coupon code, enter the number provided into the discount code box prior to checkout. Please note, coupon codes are not valid on gift certificate purchases.


Sales Tax

Sales tax is collected for those purchasing within the state of New York.


Canceling Your Order

Call us immediately at 888-551-8625.


Returns and Exchanges

Other than Incorrect, Damaged or Expired items, there are no returns or exchanges. If for some reason you are unhappy with your order, please contact us within five business days so that we may address your issue.


Contact Us

Please use our Contact Form - be sure to include a detailed message. Give us a ring at 888-551-8625. If we are unable to take your call, please leave a detailed message and we will return your call in a timely fashion. Our mailing address is LLC, PO Box 203, Narrowsburg, NY 12764. Currently, we do not have a physical retail space for you to visit.


Payment Information

We accept Visa, MasterCard, Discover and American Express.

Visa, MasterCard, Discover, American Express

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